Field Service and Workforce Mobility

Strengthen service reliability and improve workforce optimization with the provision of timely information

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The mission-critical Field Service and Workforce Mobility Solution comprises with mobile computing and wireless infrastructure, it helps improve workforce productivity, decision-making, resources optimization and workflow management.

Our end-to-end solution integrated with forecasting, scheduling, planning, dispatching as well as reporting modules, and operated on real-time basis. System can dynamically provide related information to the office operator to dispatch any scheduled or ad-hoc work order to the right field technicians. Spare parts ordering and work order administration can be conducted via the mobile computer to eliminate paper work and increase efficiency. Moreover, the optimal route planning feature ensures field technicians arrived to the service site with shortest time and quickest routes.

The system not only mobilizes the business process with the real-time information sharing capabilities. But also streamlines work order process at service site and facilitates field technicians to complete the work order effectively and on time.

System Components